⏰ Shipment processing times
- Processing Time: Orders are typically processed and dispatched within 1-3 business days from when the order is placed. Processing times do not include weekends or holidays.
- Order Confirmation: You will receive an email confirming your order shortly after your purchase. Once your order is dispatched, you’ll receive a separate email with tracking details.
- Backorders: In the rare event that an item is out of stock, you will be notified and offered an estimated restock date or an alternative solution.
🚚 Methods of shipping
We’re thrilled to offer international shipping to different countries, making it easier than ever to shop with us, no matter where you are. Here’s everything you need to know about shipping to international destinations.
💵 Costs
- Shipping Cost: Costs will be calculated during checkout based on your shipping address and products selected.
- You’ll see the exact cost and available shipping methods before finalizing your order.
📦 Delivery time
- Delivery Time: 5-20 business days (depending on destination)
If your order has been delayed or is not delivered as expected, please check the tracking information provided. If the issue persists or if your package is lost, please contact us at libitiishop.cs@gmail.com. We are happy to assist you.
🔍 Tracking orders
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor its status. You can track your shipment directly on the carrier’s website using the provided tracking details.
Customs, Duties, and Taxes
- Duties & Taxes: Your order may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the price of your order at checkout.
- No Duties & Taxes for USA Orders
Customer Support
If you have any questions or need assistance with shipping, please don’t hesitate to contact our customer support team:
- Email: libitiishop.cs@gmail.com
- Phone: +212780370000
We’re here to help ensure you have the best shopping experience!
Shipping FAQs
Q: How can I change my shipping address after placing an order?
If you need to change the shipping address, please contact us immediately at libitiishop.cs@gmail.com. Once your order is shipped, we may not be able to make changes to the shipping details.
Q: Can I track my order?
Absolutely! You will receive a tracking number via email once your order has been shipped. Simply use that number to track the package on the carrier’s website.
Q: Do you offer gift wrapping or special packaging?
Yes, we offer premium gift wrapping for a small fee. You can select this option during checkout.
Q: What if my package is lost or delayed?
If your package is delayed or you suspect it is lost, please refer to your tracking information for updates. If you need further assistance, contact our customer support team at libitiishop.cs@gmail.com. We will work with the carrier to resolve the issue promptly.
Q: Do you ship on weekends or holidays?
We do not process or ship orders on weekends or holidays. Orders placed during these times will be processed the following business day.